01 Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the ex888 platform, including the website at ex888.app, mobile app, and all related services provided by ex888 ("Platform"). By accessing or using this Platform, you confirm that you have read, understood, and agreed to be bound by these Terms.

Ex888 reserves the right to modify or update these Terms at any time without prior notice. Changes will take effect immediately upon being posted on the Platform. It is your responsibility to review these Terms periodically. Continued use of the Platform after any changes constitutes acceptance of the updated terms.

If you have any questions regarding these Terms, please contact the ex888 customer support team, available 24/7 via live chat on our platform.

02 Account Registration Eligibility

To register and use the ex888 services, you must meet all of the following eligibility requirements:

  • You must be 18 years and above on the date of registration.
  • You must be in a jurisdiction where online gaming activities are permitted by local law.
  • You may not register using a false identity or misleading information.
  • Each individual is only allowed to own one (1) account only within ex888. Duplicate accounts will be suspended immediately.
  • You are not currently on any exclusion or gaming restriction list imposed by any relevant authority.

Ex888 reserves the right to request identity verification (KYC) at any time to ensure compliance with eligibility requirements. Documents that may be required include identification cards, proof of address, and proof of payment method.

Warning: Any attempt to register as an underage user or to use another person's identity is a serious offence that may result in immediate account closure and legal action.

03 Account Security and Password

You are fully responsible for the security of your ex888 account. ex888 recommends the following steps to protect your account:

  • Use a strong and unique password that is not used on any other platform.
  • Enable Two-Factor Authentication (2FA) for an additional layer of security.
  • Do not share your login credentials with anyone, including family members.
  • Log out of your account after every session, especially when using a shared device.
  • Contact the support team immediately if you suspect any suspicious activity on your account.

Ex888 will not be held responsible for any losses resulting from your failure to maintain account security. If you suspect your account has been accessed without authorization, change your password immediately and contact our customer support.

04 Deposits and Payments

Ex888 provides a variety of safe and convenient deposit methods for members in Malaysia. All transactions are processed through payment channels protected by 256-bit SSL encryption.

Accepted Deposit Methods

  • FPX bank transfer (all major Malaysian banks)
  • Touch 'n Go eWallet
  • GrabPay
  • Boost Wallet
  • Visa / Mastercard credit and debit cards

General Deposit Terms

  • The minimum deposit is RM 30 per transaction.
  • All deposits must be made using a payment method registered in your own name. Third-party deposits are not accepted.
  • Ex888 does not charge any processing fees for deposits. However, third-party payment providers may apply their own charges.
  • Successfully deposited funds will be credited to your account within minutes.

Ex888 reserves the right to request additional verification for any deposit deemed unusual or suspicious, as part of its anti-money laundering (AML) procedures.

05 Fund Withdrawal

Ex888 members may make a withdrawal at any time, subject to the following conditions:

  • The minimum withdrawal is RM 50 per transaction.
  • Withdrawals may only be made to a verified bank account or e-wallet registered under the same member's name.
  • Withdrawals are typically processed within 15 minutes to 24 hours, depending on the chosen method and bank processing times.
  • Before the first withdrawal is approved, members may be required to complete the full identity verification (KYC) process.
  • If an account receives a bonus, the associated wagering requirement (rollover) must be met before a withdrawal is permitted.

Ex888 reserves the right to suspend or reject any withdrawal request that fails to meet the above requirements or involves activities that violate these Terms. In such cases, the support team will contact the member to provide further clarification.

06 Bonuses and Promotions

Ex888 offers a variety of bonuses and promotions for new and existing members. All bonuses are subject to the specific terms stated in each respective promotional offer.

General Bonus Terms

  • Every bonus has a wagering requirement (rollover) that must be fulfilled before a withdrawal is permitted.
  • Bonuses cannot be transferred between accounts or directly converted to cash without fulfilling the wagering requirements.
  • Ex888 reserves the right to void any bonus obtained through unauthorized means or system abuse.
  • Bonus offers are subject to the stated validity period and will expire automatically.
  • Members who use multiple accounts to exploit promotions will face account closure and bonus forfeiture.

Note: Wagering requirements vary by bonus type. Please check the relevant promotions page or contact customer support for exact rollover details before accepting any bonus.

07 Game Rules

All games available on the ex888 platform — including Live Casino, Slots, Sports Betting, and Fish Shooting Games — are operated in accordance with the established rules for each game type. Players are responsible for understanding the rules of each game before playing.

  • All game outcomes generated by an independently verified Random Number Generator (RNG) are final and cannot be disputed.
  • Any attempt to hack, manipulate, or exploit bugs in the gaming system is prohibited and may result in immediate account closure.
  • The use of automated software (bots), scripts, or any tools that provide an unfair advantage is strictly prohibited.
  • Ex888 reserves the right to void any wagers or games involved in fraudulent activity or unauthorized collusion between players.

In the event of a technical failure or system disruption during an active game, ex888 reserves the right to void the affected round and return the bet to the player's account. ex888's decision in such matters is final.

08 Prohibited Conduct and Unlawful Behaviour

Users of the ex888 platform are strictly prohibited from engaging in the following:

  • Creating multiple accounts to exploit bonuses or promotions.
  • Using another person's credit card or payment details without their authorization.
  • Engaging in any money laundering activities through the platform.
  • Sharing or selling your ex888 account to another party.
  • Spreading false or misleading information about the ex888 platform.
  • Using abusive, threatening, or harassing language toward support staff or other players.
  • Taking any action intended to disrupt the normal operations of the platform.

Consequences of Violation: Violating any of the above prohibitions may result in immediate account suspension or closure, forfeiture of balance and bonuses, and legal action where necessary. ex888 has zero tolerance for any form of fraud or misconduct.

09 Responsible Gaming

Ex888 is committed to responsible gaming and the well-being of all our members. We provide a range of control tools to help players manage their gaming habits in a healthy way:

  • Deposit Limit: Set daily, weekly, or monthly deposit limits.
  • Loss Limit: Cap the maximum amount you can lose within a set period.
  • Time Reminder: Receive notifications when your play session exceeds a set time limit.
  • Account Pause: Temporarily suspend your account if needed.
  • Self-Exclusion: Option to permanently self-exclude from the platform for those who need it.

Online gaming should be for entertainment only. If you or someone you know is experiencing problems related to excessive gambling, please seek help from a relevant support organisation. For more information, visit the Responsible Gaming ours.

10 Privacy and Data Protection

Ex888 respects the privacy of all members and is committed to protecting your personal information. The collection, use, and storage of your personal data is governed by our separate Privacy Policy.

By registering an ex888 account, you agree that we may collect and process your personal information for the purposes of:

  • Identity verification and KYC/AML compliance.
  • Processing financial transactions and managing accounts.
  • Account-related communications, promotions, and platform updates.
  • Service improvements and user experience enhancements.
  • Compliance with legal and regulatory requirements.

Ex888 will not sell or share your personal information with third parties for marketing purposes without your consent. For detailed information, please review Privacy Policy ours.

11 Limitation of Liability

Ex888 provides the platform on an "as-is" basis and makes no guarantees regarding continuous uninterrupted availability. While we strive to maintain platform uptime at 99.9%, periodic technical disruptions may occur due to factors beyond our control.

  • Ex888 is not responsible for any losses arising from technical disruptions, network failures, or circumstances beyond our control (force majeure).
  • Ex888 is not responsible for any financial losses incurred as a result of betting or gaming decisions.
  • Ex888 is not responsible for losses resulting from your failure to maintain account security.

In all circumstances, ex888's maximum liability to any member shall not exceed the total amount deposited within the 30 days prior to the relevant claim being made.

12 Account Closure and Suspension

Ex888 reserves the right to close or suspend any account without prior notice if:

  • Member has violated any term within this document.
  • There is evidence of or strong suspicion toward fraudulent activity or money laundering.
  • Member found to be using a false identity or inaccurate information during registration.
  • Account inactive for more than 12 consecutive months.

Members may also close their own account at any time by contacting the ex888 customer support team. Any valid balance in an account closed at the member's request will be refunded once all conditions are met and security checks are completed.

If your account is suspended for reasons you believe are unjust, you have the right to submit an appeal to the ex888 team within 14 days of the suspension date. We will review every case thoroughly and fairly.

13 Law and Jurisdiction

These Terms and Conditions are governed by and interpreted in accordance with the laws applicable under the ex888 operating license. Any disputes arising from or relating to the use of this platform shall be resolved through a mutually agreed arbitration process.

It is your responsibility to ensure that your use of the ex888 platform is lawful under the laws of your jurisdiction. ex888 is not liable if you access the platform from a location where such activities are prohibited.

14 Contact Us

If you have any questions, concerns, or feedback regarding these Terms and Conditions, the ex888 customer support team is here to help:

  • Live Chat: Available 24 hours a day, 7 days a week via the chat icon at the bottom corner of the platform.
  • Email: [email protected]
  • Help Centre: Visit the FAQ for answers to frequently asked questions.

The ex888 team is committed to responding to every inquiry within 24 working hours. We value all feedback that helps us improve our service for all members.